Client Support

Trouble Tickets & Client Support Portal

Your client support portal is one place to add new Trouble Tickets and check on the status of existing Tickets. For first time logins, please use your office email address and password or contact us.

Are you the company IT? Use the portal in conjunction with trouble ticket management to manage an asset database, user permissions, invoices and payments.


Support Portal

Access Your Office Remotely.

What you need — when you need it.  Log in to all your productivity tools from wherever you happen to be.

Cloud Email

Access your Outlook email, contacts, schedule, and more. Need to reset your password? Click HERE.

Office 365 Suite

Access your Office 365 in the cloud - Word, Excel, SharePoint, One Drive, etc.

Access Your PC

Click the button below to login and access your work PC remotely.

Reach Your Team

Notify your entire team of emergencies or other information via text message.

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Meet Our CEO & President

Don Monistere

Don Monistere is an Entrepreneur, Published Author and Accomplished Executive.

Monistere is the CEO and President of General Informatics. Monistere joined the General Informatics team in 2020 and has been actively growing its reach since. General Informatics is one of the fastest growing IT services providers in the Southeast and is considered the leading IT partner for businesses, schools, government agencies, and for the financial and maritime industry.


GI-West Support

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