Client Support

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Trouble Tickets & Client Support Portal

Your TotalCARE client support portal is one place to add new Trouble Tickets and check on the status of existing Tickets. For first time logins, please use your office email address and ask for your password from your office administrator, or contact us.

Are you the company IT? Use the portal in conjunction with trouble ticket management to manage an asset database, user permissions, invoices and payments.

Connect with your Support Tech…

Enter your provided code below to start meeting. If you experience issues, click here to access LogMeIn.

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CALL SUPPORT
(888) 349-8766

SEND AN EMAIL
support@geninf.com

CREATE A TICKET Support Portal

Access Your Office Remotely.

What you need — when you need it.  Log in to all your productivity tools from wherever you happen to be.

Cloud Email

Access your Outlook email, contacts, schedule, and more. Need to reset your password? Click HERE.

Office 365 Suite

Access your Office 365 in the cloud - Word, Excel, SharePoint, One Drive, etc.

Access Your PC

Click the button below to login and access your work PC remotely.

Reach Your Team

Notify your entire team of emergencies or other information via text message.

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