General Informatics
Support

Existing Client Support

Need assistance? Existing clients in need of technical support can reach us below.

For after-hours support or any urgent matters please call us for the fastest reply.

CALL SUPPORT

(888) 349-8766

SEND AN EMAIL

support@geninf.com

CREATE A TICKET

Support Portal ›

When you need IT support, General Informatics is here to help.

Your client support portal is your one stop to add new trouble tickets and check on the status of existing tickets. To log in, please use your email address and password on file with your ConnectWise Ticket System, or contact us.

Are you the company IT? Use the portal in conjunction with trouble ticket management to manage an asset database, user permissions, invoices and payments.

Click to Connect With a Code

Remote Support Resources

What you need — when you need it.  Log in to all your productivity tools from wherever you happen to be.

Cloud Email

Access your Outlook email, contacts, schedule, and more. Need to reset your password? Click HERE.

LOGIN

Office 365 Suite

Access your Office 365 in the cloud - Word, Excel, SharePoint, One Drive, etc.

LOGIN

Access Your PC

Click the button below to login and access your work PC remotely.

LOGIN

Reach Your Team

Notify your entire team of emergencies or other information via text message.

TEXT US

Sales Support

If you’re looking to connect with an expert from our sales or advisory team, contact us to schedule your consultation

Schedule a Consultation
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Meet Our CEO & President

Don Monistere

Don Monistere is an Entrepreneur, Published Author and Accomplished Executive.

Monistere is the CEO and President of General Informatics. Monistere joined the General Informatics team in 2020 and has been actively growing its reach since. General Informatics is one of the fastest growing IT services providers in the Southeast and is considered the leading IT partner for businesses, schools, government agencies, and for the financial and maritime industry.

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