North Carolina Ports
North Carolina Ports implements Data Analytics as a Service to unify multi-sourced data and promote terminal efficiencies.
Data Analytics as a Service consolidates information from across multiple business systems into a centralized, cloud-based data architecture.

Empower Visibility and Decision Making with Data Analytics as a Service

North Carolina Ports undertook a major IT modernization project, which included replacing its terminal operating system (TOS) and installing a new OCR-enabled gate system at its Wilmington and Morehead City port locations. As part of this technology refresh, the port wanted to improve visibility into its business metrics to enable more strategic, data-aligned decisions.

To help address these challenges and seamlessly deliver consistent, verified and easily retrievable information, North Carolina Ports turned to General Informatics, an IT services provider and trusted partner.

The solution provides a single source of truth that delivers accurate, real-time data that allows the organization to quickly analyze operations and make more informed business decisions that improve operational and cost efficiencies within its terminals.

  • Centralized database integrates multi-sourced data
  • Ready access to data enables improved operational and cost efficiencies
  • Unified reporting strategy supports data-driven decisions

Project Highlights

Integrated cargo data, TOS, and billing systems
On-demand reporting of real-time metrics and KPIs
Custom, easy-to-navigate dashboards
Scalable Architecture 
Retain Historical Data without Impacting Performance
Leverages existing Microsoft tools, eliminating extra licensing fees
Operations Planning Patterns by Vessel Service, Customer, and Trends
Yard Density Metrics
Labor Productivity by Shift, Service, and Day
Insight into Cost Per Move, Crane Productivity, and more…
Manual data mining introduces error and threatens operational efficacy

Prior to this project, the organization lacked a cohesive strategy for compiling and reporting information, and relied on manual processes to collect data from siloed business systems and input it into a spreadsheet. This approach was prone to human error and inconsistencies as business units defined data sets differently. Additionally, the amount of time involved in amassing this data often resulted in outdated information by the time the spreadsheets were completed.

Integrate siloed data for accurate, timely reporting

General Informatics recommended its data-analytics-as-a-service (DAaaS) solution, which reliably aggregates data from multiple business systems into a unified, cloud-based data repository to deliver a more holistic view of terminal operations. The automation in the solution eliminates human error and provides point-and-click access to data to foster consistency across all reports.

This streamlined process allows on-demand, real-time access to information—anywhere, anytime and from any connected device. Allowing North Carolina Ports to quickly interpret TOS, labor, operations and financial information, and make proactive decisions that facilitate enhanced efficiencies.

Data Analytics as a Service provides a single source of truth that North Carolina Ports can leverage to confidently track business metrics and KPIs, identify trends, and ultimately, make decisions based on a complete and accurate picture.

Chief Operations Officer, General Informatics, formerly Versiant

In a later phase of the project, North Carolina Ports can use DAaaS to identify existing customers with growth potential as well as trucking companies and beneficial cargo owners (BCOs) that may utilize neighboring ports. DAaaS can help North Carolina Ports demonstrate a successful track record of efficiencies to entice these organizations to utilize its ports.

Unified Database Strengthens Decision-making Capabilities

As additional data sets are integrated into the DAaaS solution, North Carolina Ports will enrich visibility into its terminal operations and achieve unlimited opportunities to build value by improving its processes.

One of these key operational metrics will be yard density. For North Carolina Ports—and the maritime industry as a whole—optimizing space is an ongoing challenge. The predictive capabilities built into DAaaS will help the organization plan its yard by integrating data points that allow the port to model yard densities prior to vessel arrivals. This capability will allow the Ports Authority to maximize the amount of cargo and number of containers in its yard to boost revenue.

To further elevate its efficiency—from both a cost and productivity standpoint—North Carolina Ports must minimize the number of moves a container makes while in the terminal and improve turn time. By pulling reports that analyze existing shipment data and historical trends, North Carolina Ports can better plan its yard to improve these benchmarks and the overall customer experience

Let us take your business to the next level.

Contact us to get started

Please let us know what's on your mind. Have a question for us? Ask away.

Spread the word

Scroll to Top
Meet Our CEO & President

Don Monistere

Don Monistere is an Entrepreneur, Published Author and Accomplished Executive.

Monistere is the CEO and President of General Informatics. Monistere joined the General Informatics team in 2020 and has been actively growing its reach since. General Informatics is one of the fastest growing IT services providers in the Southeast and is considered the leading IT partner for businesses, schools, government agencies, and for the financial and maritime industry.


Transforming Multi-sourced Data Into Strategic Decision-making

Event Registration