Technology runs everything in business today.
It’s how you operate, how you keep information moving, and how you connect with customers.
But here’s the thing — the more you rely on IT, the more complex and risky it gets to handle on your own.
Even with a strong in-house tech person or a small IT team, the to-do list piles up. Cybersecurity threats keep evolving. Hardware, software, and vendor contracts need managing. End-users need support. Cloud migrations, automation tools, and compliance rules aren’t slowing down for you to catch up.
For a lot of companies, this becomes unsustainable. That’s why more organizations are choosing outsourced IT – not as a last resort, but as a competitive advantage.
Why Outsourcing Works
IT isn’t one job. It’s a dozen different specialties. You need security analysts, network engineers, cloud architects, help desk techs… the list goes on. Outsourcing gives you all of that without having to hire, train, and keep every role in-house.
At General Informatics, our certified professionals work across industries every day, staying on top of the latest training and technology. That means your systems stay secure, efficient, and current, without the cost, time, or risk of building that depth yourself.
The numbers tell the story: According to an IDC report, about 40% of U.S. SMBs don’t even have a full-time IT employee. Outsourcing isn’t just convenient; for many, it’s the only way to maintain the expertise you need.
IT surprises are never good surprises. Outsourcing turns unpredictable break-fix costs into a set monthly fee, making it easier to budget and scale up or down as you grow.
It also removes the need for big capital investments in hardware or software. We handle that. You get the latest tech without depreciation headaches or upgrade costs.
The data speaks for itself: IDC found that proactive IT management through MSPs reduces unplanned downtime by up to 85%, saving SMBs an average of $84,650 per hour of downtime avoided.
Cyber threats, outages, and hardware failures don’t punch a time clock. We monitor your systems around the clock so problems are caught and fixed before they become fires.
Our security teams use multi-layered protection and constant threat monitoring, plus compliance support, to reduce risks and protect your reputation.
The stats speak volumes: IBM’s 2024 Cost of a Data Breach Report found that companies that contained a breach in under 200 days saved an average of $1.49M compared to those that didn’t.
Every minute your team spends troubleshooting tech is time they’re not driving revenue. Outsourcing lets your people stay locked in on the work that grows your business, while we handle the rest.
Addressing the Loss of Control Myth
A common hesitation is “Won’t outsourcing mean losing control?”
Not with the right partner. We operate as an extension of your team, providing transparency, regular reporting, and a seat at the strategy table. You keep the decision-making power; now you just have more data, better insight, and fewer fires to put out.
Why the Right Partner Matters
IT outsourcing isn’t one-size-fits-all. The wrong partner leaves you stuck in reactive mode. The right one keeps you ahead of the curve. We make it simple:
- We understand your industry and your challenges
- We prevent problems before they happen
- We speak in plain business language, not tech jargon
- We bring deep security expertise to protect what you’ve built
At General Informatics, we don’t just “keep the lights on.” We align technology with your vision so IT becomes a growth driver, not a cost center.
The Real ROI of Outsourcing IT
When you outsource the right way, you gain:
- Resilience: Systems and data are protected against downtime and cyberattacks.
- Agility: Technology that scales with you, instead of holding you back.
- Clarity: Clear insight into IT health and priorities
- Peace of Mind: Knowing your environment is watched 24/7
Backed by Stats: Ponemon Institute research found the average cost of IT downtime is $9,000 per minute for mid-sized businesses.
More Than Just IT Support
When you trust us with your IT, we take that as seriously as if it were our own business on the line.
We protect what you’ve built, anticipate what’s ahead, and align every decision with your goals. It’s not about filling a gap. It’s about gaining a proactive partner who learns your business inside and out, acts in your best interest, and clears obstacles before they slow you down.
We measure our success by your success – because when you win, we win. And that’s the only outcome we work toward.
If you’re ready for IT that’s as committed to your growth as you are, let’s talk.