Inside Look at GI's CSM Role
What is a CSM and what can they do for you for?
What is General Informatics Customer Success Manager role?
General Informatics’ Customer Success Manager is a non-commissioned resource that acts as a client advocate.
How many CSM’s does General Informatics have?
General Informatics’ currently has five CSM’s:
How are General Informatics’ CSM’s dispersed amongst clients?
When a customer signs on and joins the GI Family, they are assigned a specific CSM. Each CSM is responsible for the health of that customer experience.
How does General Informatics’ CSM’s ensure our clients are taken care of?
As a CSM, we meet regularly with the key decision makers and stakeholders. We want to understand what drives their business.
Clients’ goals change. How does General Informatics’ CSM’s approach that change?
The services a company onboards with may not be aligned with their goals 5 years later. As a CSM, we focus on what services align with their vision and will help their growth.
Interested in our taking your business to the next level with an IT Team that works with your company goals in mind?