General Informatics
Frequently
Asked Questions
Get to know General Informatics....
What services does General Informatics provide?
At General Informatics, our commitment to providing managed IT services goes beyond just maintaining and supporting your technology infrastructure. We believe in driving innovation and empowering organizations to reach their full potential through custom-tailored IT solutions and advisory services such as IT and cyber security planning, vulnerability management, and data analytics as a service.
Managed IT – Through ServerWatch and PCWatch, we provide comprehensive support for managing hardware, software, networks, and security systems, as well as offering technical assistance and ensuring optimal performance and reliability of IT resources. Focus on your core business objectives, confident that your technology infrastructure is in capable hands.
Cyber Security – With our ThreatWatch, ThreatAnalyze and ThreatManage services, our team of dedicated cybersecurity experts continuously monitor, detect, and respond to potential security breaches and vulnerabilities in real-time. We employ advanced tools and technologies to protect against cyberattacks, such as malware, ransomware, phishing, and data breaches.
Cloud Services – With our Server 365, Backup 365, and Phone 365 services, your team will never worry about tasks such as cloud migration, configuration, monitoring, security, or performance optimization. With General Informatics, businesses can offload the complexities of cloud management to experienced professionals, ensuring high availability, scalability, and security.
Professional Services – From responsive website, software, and application development to database administration, our team is equipped with the expertise to help your business evolve through custom solutions. We can enable your business to use tools such as SQL, Oracle, and MySQL databases to manage and organize vast amounts of data, ensuring seamless retrieval, manipulation, and analysis.
Infrastructure – Our experts are experienced in implementing reliable foundations for your core needs such as voice, data, low-voltage, and Wi-Fi cabling. Our team also offers cutting-edge physical access control solutions to safeguard your premises as well as 24/7 video monitoring that provides enhanced features and security through the use of artificial intelligence.
Managed IT – Through ServerWatch and PCWatch, we provide comprehensive support for managing hardware, software, networks, and security systems, as well as offering technical assistance and ensuring optimal performance and reliability of IT resources. Focus on your core business objectives, confident that your technology infrastructure is in capable hands.
Cyber Security – With our ThreatWatch, ThreatAnalyze and ThreatManage services, our team of dedicated cybersecurity experts continuously monitor, detect, and respond to potential security breaches and vulnerabilities in real-time. We employ advanced tools and technologies to protect against cyberattacks, such as malware, ransomware, phishing, and data breaches.
Cloud Services – With our Server 365, Backup 365, and Phone 365 services, your team will never worry about tasks such as cloud migration, configuration, monitoring, security, or performance optimization. With General Informatics, businesses can offload the complexities of cloud management to experienced professionals, ensuring high availability, scalability, and security.
Professional Services – From responsive website, software, and application development to database administration, our team is equipped with the expertise to help your business evolve through custom solutions. We can enable your business to use tools such as SQL, Oracle, and MySQL databases to manage and organize vast amounts of data, ensuring seamless retrieval, manipulation, and analysis.
Infrastructure – Our experts are experienced in implementing reliable foundations for your core needs such as voice, data, low-voltage, and Wi-Fi cabling. Our team also offers cutting-edge physical access control solutions to safeguard your premises as well as 24/7 video monitoring that provides enhanced features and security through the use of artificial intelligence.
What industries does General Informatics specialize in?
General Informatics works with a multitude of industries and has specialized experience with sectors such as government, non-profit, healthcare, and logistics. Each industry has its own distinct workflows, regulations, and compliance requirements. At General Informatics, we pride ourselves on our ability to adapt and be flexible in our approach.
For an example of our work within the non-profit sector, look no further than our smart office transformation for the Baton Rouge Area Chamber which you can learn more about here. Instead of seeking a new location, our team implemented the essential technology for a transformation with modernized conference rooms, network upgrades, and a brand-new video security access control system. With our vision, BRAC was able to renovate their office of over 50 years by creating an environment that is equipped to deal with modern business challenges and demands.
As for our work within logistics industries, we invite you to learn more about our work with the North Carolina Ports here. Before partnering with General Informatics, North Carolina Ports faced difficulties in compiling and reporting information due to manual processes and disparate data sources. This resulted in inconsistencies and obsolete data, hindering their ability to make informed decisions in real-time. With our Data Analytics as a Service, North Carolina Ports are able to create instant insights into operations, customer trends, productivity insights, and much more.
General Informatics also plays a pivotal role in driving the success of local municipalities. Some prime examples include upgrading and maintaining IT infrastructure and services for police departments, local governments, and court houses. Whether it's implementing advanced data analytics for better decision-making, upgrading cybersecurity measures to protect sensitive information, or streamlining administrative processes, General Informatics empowers these vital organizations to thrive in the digital age and serve their communities more effectively.
For an example of our work within the non-profit sector, look no further than our smart office transformation for the Baton Rouge Area Chamber which you can learn more about here. Instead of seeking a new location, our team implemented the essential technology for a transformation with modernized conference rooms, network upgrades, and a brand-new video security access control system. With our vision, BRAC was able to renovate their office of over 50 years by creating an environment that is equipped to deal with modern business challenges and demands.
As for our work within logistics industries, we invite you to learn more about our work with the North Carolina Ports here. Before partnering with General Informatics, North Carolina Ports faced difficulties in compiling and reporting information due to manual processes and disparate data sources. This resulted in inconsistencies and obsolete data, hindering their ability to make informed decisions in real-time. With our Data Analytics as a Service, North Carolina Ports are able to create instant insights into operations, customer trends, productivity insights, and much more.
General Informatics also plays a pivotal role in driving the success of local municipalities. Some prime examples include upgrading and maintaining IT infrastructure and services for police departments, local governments, and court houses. Whether it's implementing advanced data analytics for better decision-making, upgrading cybersecurity measures to protect sensitive information, or streamlining administrative processes, General Informatics empowers these vital organizations to thrive in the digital age and serve their communities more effectively.
What is the coverage area of General Informatics' services?
General Informatics provides services throughout the Southeast United States and beyond, with locations in Louisiana, Texas, Alabama, Mississippi, Colorado, and the Carolinas.
With strategically located offices, we cater to clients across various regions, ensuring a seamless and efficient experience for all. With our wide-ranging geographical coverage, General Informatics has established itself as a reliable and trusted partner for businesses across the United States who are seeking transformative IT solutions – and we continue to expand to this day!
How does General Informatics ensure data protection and disaster recovery?
At General Informatics, we take data protection and disaster recovery very seriously, and we understand the critical role that backup technology plays in safeguarding your business's data. Our team of experts can provide custom solutions through Backup 365 to protect your critical data from various threats, including hackers and natural disasters.
Through Backup 365, our team employs an advanced and continuous backup approach, automatically capturing any modifications made to your files or databases. Every 15 minutes, our system diligently scans your data for any updates or changes. Once detected, these changes are promptly backed up, ensuring that your data is always up-to-date and secure.
Whether you need to safeguard sensitive customer information, financial records, or proprietary data, Backup 365 is your answer to comprehensive data protection. Should you face data loss or corruption, our team can swiftly restore your files and databases to the most recent backup, enabling you to pick up where you left off with minimal interruption.
Through Backup 365, our team employs an advanced and continuous backup approach, automatically capturing any modifications made to your files or databases. Every 15 minutes, our system diligently scans your data for any updates or changes. Once detected, these changes are promptly backed up, ensuring that your data is always up-to-date and secure.
Whether you need to safeguard sensitive customer information, financial records, or proprietary data, Backup 365 is your answer to comprehensive data protection. Should you face data loss or corruption, our team can swiftly restore your files and databases to the most recent backup, enabling you to pick up where you left off with minimal interruption.
What are the cybersecurity advisory services offered by General Informatics?
At General Informatics, we prioritize your business's security, and that's why our comprehensive security assessments and consulting services through ThreatManage 365 are designed for your specific needs. With our virtual Chief Information Officer (vCIO), virtual Chief Information Security Officer (vCISO), and vulnerability management services, you gain access to seasoned professionals who will become a strategic part of your team, driving your business forward with technology and security at the forefront.
With a vCIO, you gain valuable insights into strategically investing in the right technology for the future of your business. We assess your current IT infrastructure, identify opportunities for improvement, and create a comprehensive roadmap to align your technology initiatives with your business goals. Our strategic planning ensures that your technology investments drive growth and efficiency.
A vCISO on your team is more than just a consultant; they become an integral part of your team, aligning their expertise with your business goals and security requirements. With their comprehensive understanding of IT governance and compliance, they ensure that your organization adheres to industry standards and regulations, giving you the confidence that your business is in good hands.
With our vulnerability management services, you gain a strategic advantage in protecting your IT infrastructure from potential security breaches. Our vigilant monitoring, rapid response, and ongoing insights ensure that your organization stays one step ahead of cyber threats. This proactive approach empowers you to address potential weaknesses swiftly, minimizing the window of opportunity for malicious actors to exploit any security gaps.
With a vCIO, you gain valuable insights into strategically investing in the right technology for the future of your business. We assess your current IT infrastructure, identify opportunities for improvement, and create a comprehensive roadmap to align your technology initiatives with your business goals. Our strategic planning ensures that your technology investments drive growth and efficiency.
A vCISO on your team is more than just a consultant; they become an integral part of your team, aligning their expertise with your business goals and security requirements. With their comprehensive understanding of IT governance and compliance, they ensure that your organization adheres to industry standards and regulations, giving you the confidence that your business is in good hands.
With our vulnerability management services, you gain a strategic advantage in protecting your IT infrastructure from potential security breaches. Our vigilant monitoring, rapid response, and ongoing insights ensure that your organization stays one step ahead of cyber threats. This proactive approach empowers you to address potential weaknesses swiftly, minimizing the window of opportunity for malicious actors to exploit any security gaps.
How does General Informatics use data analytics for business intelligence?
Our Data Analytics as a Service (DAaaS) solution is a perfect fit for businesses of all sizes that aspire to make data-driven decisions without incurring exorbitant costs. Operating on a cloud-based platform, our DAaaS integrates data from diverse sources and harnesses the power of artificial intelligence to identify valuable patterns and insights. The result? Streamlined dashboards that deliver real-time, actionable data right to your screen.
Our DAaaS solution aggregates real-time data, providing you with a comprehensive and up-to-date view of your business operations. Armed with this insight, you can respond swiftly to emerging challenges, take corrective actions, and eliminate inefficiencies that might otherwise impact your bottom line. This knowledge allows you to implement targeted solutions, optimizing processes and resources to enhance overall efficiency and productivity. We invite you to explore our work transforming data insights with Hissho Sushi, which you can learn more about here.
Our DAaaS solution aggregates real-time data, providing you with a comprehensive and up-to-date view of your business operations. Armed with this insight, you can respond swiftly to emerging challenges, take corrective actions, and eliminate inefficiencies that might otherwise impact your bottom line. This knowledge allows you to implement targeted solutions, optimizing processes and resources to enhance overall efficiency and productivity. We invite you to explore our work transforming data insights with Hissho Sushi, which you can learn more about here.
What is the experience and background of the General Informatics team?
General Informatics has been a leader in the IT industry for over 23 years, providing a wide range of services and solutions to clients across various sectors. Our team is composed of seasoned professionals with extensive experience in networking, cloud services, data analytics, and cybersecurity.
Our networking expertise is backed by our work with industry leaders like Fortinet, Sonic Wall, Ubiquity and Cisco. We have a deep understanding of these platforms, which allows us to design, implement, and manage secure and efficient network infrastructures tailored to the specific needs of our clients.
As a Microsoft shop, we have comprehensive experience with Microsoft's suite of products and services. This includes Office 365, Azure, Azure Active Directory, and the Power BI Data Suite. Our team is adept at leveraging these tools to provide our clients with robust, scalable, and secure IT solutions. Whether it's migrating to the cloud with Azure, managing identities with Azure AD, or turning data into insights with Power BI, we have the knowledge and experience to guide our clients through their digital transformation journey.
In terms of cloud services, we have extensive knowledge in both private and public cloud environments. We understand the unique advantages and challenges of each, and we can help our clients choose the right cloud strategy for their business, implement it seamlessly, and manage it effectively.
In summary, the General Informatics team brings together decades of experience and a broad range of expertise to provide our clients with IT services and solutions that drive growth, efficiency, and security.
Our networking expertise is backed by our work with industry leaders like Fortinet, Sonic Wall, Ubiquity and Cisco. We have a deep understanding of these platforms, which allows us to design, implement, and manage secure and efficient network infrastructures tailored to the specific needs of our clients.
As a Microsoft shop, we have comprehensive experience with Microsoft's suite of products and services. This includes Office 365, Azure, Azure Active Directory, and the Power BI Data Suite. Our team is adept at leveraging these tools to provide our clients with robust, scalable, and secure IT solutions. Whether it's migrating to the cloud with Azure, managing identities with Azure AD, or turning data into insights with Power BI, we have the knowledge and experience to guide our clients through their digital transformation journey.
In terms of cloud services, we have extensive knowledge in both private and public cloud environments. We understand the unique advantages and challenges of each, and we can help our clients choose the right cloud strategy for their business, implement it seamlessly, and manage it effectively.
In summary, the General Informatics team brings together decades of experience and a broad range of expertise to provide our clients with IT services and solutions that drive growth, efficiency, and security.
How can I contact General Informatics for support or inquiries?
You can contact General Informatics via phone at 888.349.8766, or via email at info@geninf.com.Â
Our headquarters is located at One Smart Way, Baton Rouge, LA 70810.
What are the career opportunities at General Informatics?
If you are passionate about IT and technology and seeking exciting employment opportunities, General Informatics could be the perfect fit for you. We offer a robust compensation package and competitive salaries and are always on the lookout for motivated individuals!
To see current openings, please view our careers page.
To see current openings, please view our careers page.
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