Data We Collect

The Helpdesk Button runs a package of scripts that looks at the following details:

  • Currently logged in user account
  • Computer name and hardware identifiers
  • Screenshots of your current screen and the last actions you took historically up to as many as 30 actions.
  • Network and WIFI connection information and diagnostics
  • Hardware status
  • Running processes
  • Recent event viewer logs
  • Recent website history
  • Custom scripts and information as added by your helpdesk

Our goal is to maintain your privacy and to only collect key information that will allow your Helpdesk to help you best.

No information is sent to us until you submit your problem details.

Contact us if you have any other questions about the data collected.

A word on your responsibility when submitting information through the Helpdesk Button UI

It is your (the end user) responsibility to make sure you are not submitting private or confidential information through the Helpdesk Button UI when submitting your help ticket.  We’ve taken precautions to securely store the information we’ve collected outside of the ticketing system your service provider uses.  However, HIPAA, SOX (and other customer-protection federal statutes covering personal information) standards still apply.

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