Client: Located in Sunshine, LA, Chem Carriers is a barge line, specializing in the transportation of bulk liquid cargoes via the US Inland Waterway System. The company acquired a shipyard in 2008 and opened additional offices as a result.
Situation: Chem Carriers had experienced a tremendous growth and it was time to replace the aging analog phone system to extend services to its multi-building office. Additionally, the company needed a menu driven phone system with auto attendant— something their old phone system couldn’t do.
Solution: ShoreTel IP System with its Unified Communications model was installed. A single server at one site provided the necessary processing for two locations using the existing Ethernet network. The built-in auto attendant was programmed to answer and route different calls to different departments and forward calls after hours to an answering service.
Benefit: The new system’s auto attendant was able to free the office manager and other dispatcher’s time to focus on what they needed to do to grow the business. Additionally, the system displayed a more professional image. With a single system both of the locations were served while simultaneously providing full redundancy to each site in case of an outage.